1. Introduction
Outreach Camel (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp outreach platform and related services.
By using Outreach Camel, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Account Information
When you create an account, we collect: – Name and email address – Company name and billing information – Phone number for account verification – Password (encrypted)
2.2 Platform Usage Data
When you use our platform, we collect: – WhatsApp numbers connected through our service – Message metadata (timestamps, delivery status, message counts) – Campaign and sequence configurations – Contact lists and conversation data you upload or create – Lead validation results
2.3 Technical Information
We automatically collect: – IP address and device information – Browser type and operating system – Usage patterns and feature interactions – Error logs and performance data
3. How We Use Your Information
We use collected information to: – Provide, maintain, and improve our WhatsApp outreach services – Process transactions and send billing notifications – Host and manage your WhatsApp sessions in the cloud – Execute warmup sequences and automated campaigns on your behalf – Validate lead phone numbers against WhatsApp – Provide customer support and respond to inquiries – Monitor for abuse, fraud, and terms of service violations – Send service updates and security alerts – Analyze usage patterns to improve our platform
4. Data Storage and Security
We implement industry-standard security measures to protect your data: – All data is encrypted in transit (TLS 1.3) and at rest (AES-256) – Cloud infrastructure hosted on secure, SOC 2 compliant data centers – Regular security audits and penetration testing – Access controls and authentication requirements for all personnel
Message content processed through our platform is stored temporarily for delivery purposes and automatically purged according to our data retention schedule unless you configure longer retention periods.
5. Data Sharing and Disclosure
We may share your information with: – Service Providers: Cloud hosting, payment processors, and analytics providers who assist in operating our platform – Legal Requirements: When required by law, court order, or governmental authority – Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information or message content to third parties for marketing purposes.
6. Your Rights and Choices
Depending on your location, you may have the right to: – Access and receive a copy of your personal data – Rectify inaccurate or incomplete information – Request deletion of your personal data – Object to or restrict certain processing activities – Data portability (receive your data in a structured format) – Withdraw consent where processing is based on consent
To exercise these rights, contact us at privacy@outreachcamel.com.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Specifically: – Account information: Retained until account deletion – Message content: 30 days by default (configurable) – Usage logs: 90 days – Billing records: 7 years (as required by law)
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities, to protect your data during international transfers.
9. Cookies and Tracking
We use cookies and similar technologies to: – Maintain your session and authentication state – Remember your preferences and settings – Analyze platform usage and performance – Provide customer support functionality
You can control cookies through your browser settings, though some features may not function properly without them. See our Cookie Policy for full details.
10. Children’s Privacy
Outreach Camel is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of Outreach Camel after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: privacy@outreachcamel.com Address: Outreach Camel