Privacy Policy

1. Who we are

Outreach Camel ("we", "us") provides software for running WhatsApp outreach campaigns from numbers our customers link to it. This policy covers our website (outreachcamel.com), our app (app.outreachcamel.com) and the demo and pilot requests we receive. Contact us at hello@outreachcamel.com.

2. What we collect

• Demo and pilot requests: your name, work email, WhatsApp number, company, job title, website, team size, how you heard about us and anything you write in the form.
• Account data: your name, email, password (stored hashed), workspace name and team members.
• Billing data: plan, invoices and payment status. Card details are handled by Stripe and never reach our servers.
• Customer content: contacts, messages, campaign settings and replies that customers upload or send through the service.
• Usage and device data: pages visited, browser type, IP address, approximate location and the ad link that brought you to the site (UTM tags).

3. How we use it

• To reply to demo requests and set up pilots.
• To run the service: send and receive messages, show replies, warm up numbers and enforce plan limits.
• To bill customers and keep accounts secure.
• To measure which ads and pages bring in demo requests.
• To meet legal obligations and enforce our Terms.

We do not sell personal data.

4. Cookies, pixels and advertising

The app uses essential storage to keep you signed in. The website uses the X (Twitter) conversion pixel to measure visits from our X ads and whether those visits lead to a demo request. X may set cookies and receive your IP address, browser details and the pages you visit on our site. X uses this data under its own privacy policy (x.com/privacy).

You can turn off personalised ads from X in your X account under Settings, Privacy and safety, Ads preferences, and you can block or delete cookies in your browser at any time. The site still works if you do.

5. Customer content

When customers upload contacts or send messages through Outreach Camel, the customer decides what is collected and why, and we process that data on their behalf. If you received a message sent through Outreach Camel and want your data removed, contact the business that messaged you, or email us and we will pass your request on.

6. Who we share it with

We use service providers who process data for us under contract:

• Vercel (website hosting) and Fly.io (app servers and database).
• Stripe (payments) and Telnyx (phone numbers and SMS).
• Our proxy network provider (routing connections for linked numbers).
• OpenAI (sorting incoming replies by intent, such as interested or out of office).
• Slack and Google Workspace (internal alerts and email).
• X (ad measurement, as described above).

We may also share data when the law requires it, to protect our rights or users, or as part of a sale or merger of our business.

7. International transfers

Our providers store and process data in the United States and other countries. Where required, we rely on contractual safeguards for these transfers.

8. How long we keep it

Demo requests are kept for up to 24 months. Account and customer content is kept while the account is active and deleted within 90 days after it closes, unless we must keep it longer for legal, tax or security reasons.

9. Your rights

Depending on where you live, you can ask to access, correct, delete or export your data, or object to how we use it. Email hello@outreachcamel.com and we will reply within 30 days. You can also complain to your local data protection authority.

10. Security

We use encrypted connections, hashed passwords, access controls and separate workspaces for each customer. No system is perfectly secure, so we cannot guarantee absolute security.

11. Children

Outreach Camel is a business tool and is not meant for anyone under 18.

12. Changes

If we change this policy, we will update the date at the top and, for significant changes, tell customers by email.