Terms of Service

1. Agreement

These Terms apply to your use of the Outreach Camel website, app and related services ("the Service"). By creating an account, requesting a pilot or using the Service, you agree to them on behalf of yourself and the business you represent. Contact us at hello@outreachcamel.com.

2. The Service

Outreach Camel lets businesses link WhatsApp numbers they own, warm them up, send multi-step message sequences and manage replies in one inbox. The Service is currently offered as a private pilot and may change as we develop it.

Outreach Camel is an independent product. It is not affiliated with, endorsed by or sponsored by WhatsApp or Meta. Numbers connect through WhatsApp's linked-device feature, which is not an official business integration.

3. Your account

You must be at least 18 and authorised to act for your business. Keep your login details safe and tell us straight away if you think someone else has accessed your account. You are responsible for everything that happens in your workspace, including what your team members do.

4. Acceptable use

You must use the Service lawfully and responsibly. In particular, you must not:

• Message people without a lawful basis, or keep messaging people who ask you to stop.
• Send spam, scams, harassment, illegal content, or anything that infringes someone else's rights.
• Break WhatsApp's terms or policies, or the messaging, marketing and data protection laws that apply to you and your recipients.
• Use numbers you do not own or are not authorised to use.
• Try to break, overload, reverse engineer or get around the limits of the Service.

You are responsible for your contact lists, your message content and having the consents your recipients' local laws require.

5. WhatsApp numbers and risk

WhatsApp can restrict, suspend or ban numbers at any time for reasons we do not control. Warmup, daily caps and send windows reduce risk but cannot remove it. We are not responsible for any number that WhatsApp limits or bans, or for messages or contacts lost as a result.

6. Plans, billing and extra numbers

Paid plans are billed monthly or yearly in advance through Stripe, and renew automatically until cancelled. Extra WhatsApp numbers are billed as an add-on to your plan, with a prorated charge when you add them. Prices exclude taxes unless stated. You can cancel at any time; cancellation takes effect at the end of the current billing period. Fees already paid are not refundable unless the law requires it.

If a payment fails, we may limit your workspace until it is resolved. We may change prices with at least 30 days' notice before your next renewal.

7. Your data

You keep ownership of the contacts, messages and other content you put into the Service. You allow us to host, process and transmit that content only to provide and improve the Service. Our Privacy Policy explains how we handle personal data.

8. Suspension and termination

We may suspend or close an account that breaks these Terms, puts the Service or other customers at risk, or is required to be closed by law. You can close your account at any time. After closure we delete workspace data as described in the Privacy Policy.

9. Disclaimers

The Service is provided "as is" and "as available". We do not promise that it will be uninterrupted or error free, that messages will be delivered, or that you will get any particular result, such as replies, meetings or sales. Example figures shown on our website are illustrations, not promises.

10. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental or consequential losses, or for lost profits, revenue or data. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim arose.

11. Indemnity

You agree to cover our losses and reasonable costs if a third party brings a claim against us because of your content, your messages or your breach of these Terms.

12. Changes to these Terms

We may update these Terms. We will change the date at the top and, for significant changes, tell customers by email. Using the Service after a change means you accept the updated Terms.